The Protel PBX Predictive Dialer

nexMatrix Telecom, Inc. not only produces the Protel PBX needed to make calls, we also produce the Protel Dialer starting with 20 agents and upwards for 1500 agents.

The Protel Dialer is an enterprise class, call center suite in use by call centers from the smallest to the largest. The Protel Dialer is a full featured predictive dialer. Placed behind the Protel PBX with calls being generated at the Dialer and sent to agents on the PBX, there is no lag time and you'll get the most effective campaigns with the Protel PBX/Dialer implementation. It can also function as an ACD for inbound calls, or closer calls coming from Protel Dialer outbound frontiers. It is capable of inbound, outbound, and blended call handling. Protel Dialer even allows you to have agents logged in from remote locations.

nexMatrix Telecom, or a North American Telephone and Video VAR can get your call center operating at maximum efficiency. Creating and maintaining call campaigns is only the start of the assist we can provide your company.

The Protel Dialer can be integrated with a wide variety of products, from CRM applications to special reporting tools. Plans are in place to interface the Protel Dialer into the ATLANTIS CRM/ERP application. We provide the required tools for you to interface the Protel Dialer into you application or reporting tools. Using MySQL as the database, you may pull data as required and create your own reporting or import data into your own in-house application.

nexMatrix Telecom in partnership with select VARS working with North American Telephone and Video can assist your company in getting the solution you need for your organization working quickly and you in production with an excellent TOC (Total Cost of Ownership) with a fast ROI (Return on Investment) compared to our competition. What's more, you have the option of a total nexMatrix Telecom solution from private circuits right down to the PBX and Dialer. No more finger pointing, we manage it all for you with your IT and Telephony Departments or we can manage it for you!

Regardless if you have an in-house staff, a startup company or call center, a company looking to expand operations and sales, or just a company wanting to work start driving your sales, the Protel PBX and Protel Dialer will get your company moving quickly and inexpensively. Compare our costs, features to those of our competitors and you'll see that nexMatrix Telecom and it's direct partner network and VARS working with North American Telephone and Video will make you smile!

If you or your customer have a call center, nexMatrix Telecom can provide the total solution!

The Protel Dialer is ready to call out and get the most productivity from your staff. Determining and sizing the Protel Dialer is done in conjunction with the number of agents you select and the Protel PBX you purchase. Pictured to the right is the Protel 4515 Dialer, which is paired to the Protel 4515 PBX. The Protel Dialer is sized to allow a number of prospects/customers sitting in queue ready to be delivered to an agent.

A Protel Dialer can be sized by the box type. For example, if you have a Protel PBX Model 3510, regardless of SCCP or SIP, there are a specific number of agents the system will handle. The Dialer allows you to maximize the number of agents you can maintain on a specific model.

Understanding campaigns is also instrumental in making certain your company has the right assistance with the know-how to make it work correctly.

North American Telephone and Video VARS can assist you through the process from the planning phase right to the implementation phases.

Need onsite assistance for an extended period of time? We can provide Field Engineers from one of our locations or VARS. We can train your staff on the use of the Predictive Dialer to manage it yourselves or provide a contract from a VAR or ourselves to keep campaigns going or make changes and additions.